Q. Do I have to sign a contract?
Max Clean does not rely on contracts to secure your continued patronage. Instead, we depend on open communication and your candid evaluation of our services. We will be happy to schedule cleanings weekly, bi-weekly, or monthly, or just once depending on your needs.

Q. What are your payment options?
Max Clean requests payment at the time of service. You’re welcome to leave a check or cash at your home on your scheduled cleaning day. Or, we can send you an invoice via e-mail, fax, or standard mail so that you can pay by check sent via US Mail. We also accept Visa/Master Card, just contact us and we will bill your credit card upon your request.

Q. What will the Max Clean team do in my home?
For detailed information on services, please visit our “Services” page. If you do not see something listed, give us a call (949)650-2239 and we’ll get back in touch with you to discuss your specific needs.

Q. What time will a team be at my home to clean?
While in most cases it is not possible to give you a specific time, we will make every effort to meet your needs. Typically, we will schedule you for either morning (8:30am-noon) or afternoon (noon-4pm). In most cases, this schedule will remain the same for each cleaning.

Q. Do I need to provide any supplies or equipment?
For your convenience, equipment and normal supplies are provided by Max Clean. This includes vacuum cleaners, tools, cleaning chemicals, brooms, mops, etc. We would be pleased to accommodate you should you wish us to use your own preferred supplies.

Q. What if something is damaged when my home is cleaned?
We treat your home with extreme care; however, should damage occur, our company will investigate and solve the issue. Also for your protection, our team members are bonded.

Q. Do I have to be home when the team arrives?
No, most of our customers are not home when we arrive. Typically, our customers provide us with a key on our first visit. We’ll work with you in whatever way makes you feel most comfortable. Please be aware that if we arrive at your home on a scheduled day and cannot gain access, you may incur a $20.00 cancellation charge.

Q. What if my scheduled cleaning falls on the observance of a holiday?
In this case, we will contact you 48-72 hours prior to your scheduled cleaning to re-schedule. You’re also welcome to contact us at any time at (949)650-2239.

Q. What if I need to change my scheduled cleaning?
We ask that you contact us 36-48 hours in advance. We will do our best to fit you back into our cleaning schedule if possible before your next scheduled cleaning.

Q. I want to refer a friend. Do I get a discount on my next cleaning?
Yes! Max Clean gives a one time “Referral Discounts" of $10.00 per new customer referred. Refer as many friends as you like and we will reduce your next cleaning by that amount per each new customer.

Q. Do you train your staff?
Each new team member is provided with on-the-job training with the Supervisor and Team Supervisor until such time that we are 100% confident in thier knowledge of the Max Clean way of cleaning. Note, this is on a very rare occasion, as most of our staff has been with us for over a year, and turn over is VERY low!